With the welfare industry, and the world, changing at such a rapid pace, 24HourFlex is constantly growing and evolving to make the lives of our participants and clients easier. With that in mind, we wanted to keep you updated with the latest and greatest things happening with 24HourFlex.
Introducing Let's Chat, a new participant portal feature offering instant guidance and assistance, member COBRA mobile application availability, and the announcement of the new Employer Portal Refresh.
1.) Let's Chat
Let’s Chat is the ultimate AI-driven operator for your customer service team, AND a fast, reliable, secure virtual assistant for your participants.
With Let’s Chat, your participants can get help with their account, debit card, claims, receipts, and more!
Account
- Account Balances
- Eligible Expenses
- Debit card status
- Debit card replacement
- Report lost / stolen card
Claims
- Claim Status
- Denied Claims
Receipts
- Upload Receipt
- View Receipt
- Receipt Validation / Documentation Help
Request Additional Help
If Let’s Chat can’t answer the question (or the consumer would rather not pose their question via chat), it will seamlessly connect the consumer to our customer service team.
2.) COBRA Mobile App
Now you can offer the experience members prefer to manage COBRA —
all without logging into a computer.
Members can easily:
- Elect coverage
- Pay premiums
- Monitor payment history
- Contact member services
3.) New Employer Refresh
Coming in March of 2021, a new look for our Employer Portal with better efficiencies, cleaner displays, and optimized workflows! Take a look at these before and afters:
Questions about Let's Chat? Want the COBRA Mobile App? Excited about the Employer Portal Refresh?
